Services

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BPO ( Business process outsourcing )

Inbound Calls
Through a professional team trained on how to deal with the types of services
associated to incoming calls such as:
– Answer all kinds of inquiries.
– Dealing with after sales service requests.
– Booking appointments in various sectors including medical,
hospitality, airlines and tour operators.
– Manage delivery requests of any type of activity.
– Recording and classifying complaints.

Outbound Calls
Through our trained teams, we can provide many services for outgoing calls
such as:
– Customer Survey
– Telesales
– Follow-up inquiries and outstanding complaints.
– Booking confirmation.
– Opinion polls and market research.
– Marketing campaigns.

Non-Voice Transactions
– Social Media Management
– SMS Campaigns
– Web Chat services

 

Training

Quality Solutions Company offers specialized training in the field of call centers at all work levels through intensive training courses for companies that wish to develop its call centers staff performance. The most important of these courses are:

  • Phone Communication Skills
  • Customer Satisfaction
  • Telephone Etiquette
  • Quality Control
  • Complaints
HRO

In the field of recruitment Quality Solutions Company offers to its customers through the selection of the best elements to all required cadres with mechanisms to ensure the lowest rates of turnover.

Implementation

We have multiple solutions to establish call centers based on international
standards for all sectors at the level of infrastructure, systems and
operating plans.

Performance Appraisal

We have sufficient experience to offer to customers in terms of multiple
assessment patterns at all functional levels in the field of call
centers in terms of analysis of reports, statistics, and teams
performance measurement

جميع الحقوق محفوظه Quality Solutions Company 2018 , تصميم واستضافة مؤسسة الابداع الرقمي
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