BPO ( Business process outsourcing )

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BPO ( Business process outsourcing )

Inbound Calls
Through a professional team trained on how to deal with the types of services
associated to incoming calls such as:
– Answer all kinds of inquiries.
– Dealing with after sales service requests.
– Booking appointments in various sectors including medical,
hospitality, airlines and tour operators.
– Manage delivery requests of any type of activity.
– Recording and classifying complaints.

Outbound Calls
Through our trained teams, we can provide many services for outgoing calls
such as:
– Customer Survey
– Telesales
– Follow-up inquiries and outstanding complaints.
– Booking confirmation.
– Opinion polls and market research.
– Marketing campaigns.

Non-Voice Transactions
– Social Media Management
– SMS Campaigns
– Web Chat services

 

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